Booking Terms & conditions

Book Online

Web links to 'Buy Tickets' will go live when sales open. To book online, find the event that you'd like to buy tickets for and click 'Buy Tickets'. 

Booking Terms 

• Tickets will be on sale at the door of events subject to availability but please try to buy your ticket in advance.
• Tickets cannot be exchanged to a different event.
• Tickets cannot be refunded unless an event is cancelled.
• We do not offer a waiting list for sold out events. Make sure to follow us on social media. 
• Booking Fees: Birnam Arts may charge a booking fee to cover processing costs.
• This applies to all payment types.
• Fees are waived for free tickets. 
• Concessions: Registered Disabled, registered unemployed and students - reduced published ticket prices, where concessions are applicable. Special reduced prices for children under 16 are indicated for individual events.

You are ordering from Birnam Arts Ltd.

Pricing

All pricing on this website is in pounds sterling. If you are buying from overseas your payment card will be charged in pounds sterling at your card issuing bank’s current exchange rate to your local currency. Our pricing includes UK Value Added Tax at the current applicable rate. 

Delivery

Your tickets will be sent by email.

Refunds

Should Birnam Arts have to cancel an event, you will be refunded the ticket price.

All refunds must be claimed within 28 days of the event.
To obtain a refund, you should send tickets with full name and address to: 
     The Manager
     Birnam Arts
     Station Road
     Birnam
     Dunkeld
     PH8 0DS

Security

Your payment card information is transferred to Stripe securely and encrypted.

Privacy

Birnam Arts is conscious that you are trusting us with private information which we need to process your order. You have our assurance that your information will not be shared with any other organisations except Stripe, our chosen payment card service provider. 

Please also see our Privacy Policy

Acceptance of Orders

We retain the right to accept your order solely at our discretion. If we are concerned that you are attempting to place an order dishonestly, fraudulently, by impersonating someone else or are attempting to use payment details which have been stolen we will make additional checks as to your standing and if appropriate involve external authorities.

Before you come  - COVID-19

If you have tested positive for COVID-19 within the last 10 days, or are required to isolate, you must not visit our venues.

When you arrive

Doors opening times will vary depending on the venue. Please check individual event pages for details. If you are attending in a household group, you should arrive together. 

Before you come into the venue, please put on a face covering and keep it on throughout your visit. Coverings must be worn at all times indoors during the performance, unless you have a medical exemption. Face coverings may only be lowered when eating or drinking.

Failure to adhere to these guidelines may result in entry being refused or being asked to leave the premises. 

There will be a hand sanitisation station within the entrance to the venue. 

Your tickets will be checked on arrival and the barcode on your printed ticket or e-ticket on your phone scanned. Please have this ready for scanning on arrival.

On arrival, we will ask you to log your contact details by scanning a Check In Scotland Test and Protect QR code. If you can't do this on your phone, we'll take your details manually. This is a legal requirement and data will be held for 21 days and only shared with the NHS on request. 

This information was correct at the time of publication but guidance may change. For the most up-to-date information please visit www.gov.scot